Effective Date: 2026-09-16
Last Updated: 2026-09-16
Neighshop Global is an IT / software company. Delivery is primarily digital. This policy explains how products and services are delivered.
1. Digital Delivery (Primary)
- Software products, licenses, documentation and credentials are delivered electronically via email, customer portal, secure download link, or deployment to client infrastructure.
- Typical digital delivery window: within 24–72 business hours after successful payment and required KYC / order confirmation, unless a longer timeline is stated on the product page or SOW.
- Custom software services are delivered as per milestone schedule agreed in writing — not via courier.
2. No Physical Shipping for Most Orders
Most Neighshop Global orders do not involve physical shipment. There are no courier charges for digital delivery.
3. Physical Shipping (If Applicable)
If a specific order includes physical goods:
- We ship within India using standard courier partners
- Dispatch typically within 3–7 business days after payment confirmation
- Delivery timelines are estimates and may vary by location
- Shipping charges (if any) will be shown before payment or on the invoice
- Risk passes to the customer upon delivery to the address provided
4. Failed Delivery / Incorrect Address
Customers must provide accurate email and (if needed) shipping address. Delays due to incorrect contact details are not our responsibility.
5. International Clients
Digital delivery is available internationally subject to export / compliance rules. Physical shipping outside India is only if expressly agreed in writing.
6. Contact