Privacy Policy

Effective Date: 2026-09-16

Last Updated: 2026-09-16

1. Introduction

Neighshop Global ("Company", "we", "us", or "our") respects your privacy and is committed to protecting personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose and safeguard information when you visit neighshopglobal.com, enquire about our services, purchase our software products, or engage us for IT / software development and related professional services.

2. Business Context

We provide:

• Custom software development, websites, mobile applications and SaaS platforms
• Licensed / packaged software products and digital tools
• IT consulting, implementation, integration, maintenance and support services
• Related digital and technology professional services

Payments on our website and invoices may be processed through authorised payment partners including PhonePe and other banks / gateways operating in India.

3. Information We Collect

• Identity & contact: name, company name, email, phone number, billing / registered address
• Business information: project requirements, product preferences, GST / tax details when provided for invoicing
• Account / engagement data: login credentials (if portal access is provided), support tickets, communication history
• Payment-related data: transaction reference, amount, payment status (card / UPI / wallet details are handled by the payment gateway; we do not store full card numbers)
• Technical data: IP address, browser type, device information, pages visited, cookies and similar technologies

4. How We Use Your Information

• To respond to enquiries and provide quotes / proposals
• To deliver software products, licenses, implementations and professional services
• To process payments, invoices, refunds and accounting
• To provide customer support, training and maintenance
• To improve our website, products and service quality
• To prevent fraud, misuse and unauthorised access
• To comply with applicable Indian laws, tax and regulatory requirements

5. Sharing of Information

We do not sell personal information. We may share information only with:

• Payment processors / gateways (including PhonePe) to complete transactions
• Cloud hosting, email, analytics and operational service providers under confidentiality
• Professional advisors (legal, accounting) where required
• Government / law enforcement when required by law

6. Cookies and Tracking

We use cookies and similar technologies to operate the site, understand traffic and improve user experience. You may control cookies through your browser settings. Disabling cookies may limit some site features.

7. Data Security

We use reasonable administrative, technical and organisational measures (access controls, encrypted transport where applicable, secure hosting) to protect personal data. No method of transmission or storage is 100% secure; users should also protect their own credentials.

8. Data Retention

We retain personal and business records for as long as needed to fulfil the purpose collected, provide services, resolve disputes, and meet legal / tax retention requirements in India.

9. Your Rights

Subject to applicable law, you may request access, correction, update or deletion of your personal data, or opt out of non-essential marketing emails, by contacting us using the details below. We may need to verify your identity before fulfilling certain requests.

10. Children's Privacy

Our website, products and services are intended for businesses and individuals aged 18 years or older. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may link to third-party sites or tools. Their privacy practices are governed by their own policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

13. Grievance / Contact

For privacy questions, data requests or complaints, contact: