Effective Date: 2026-09-16
Last Updated: 2026-09-16
Neighshop Global primarily sells software products, digital licenses and IT / software services. Most deliveries are electronic; physical returns are rarely applicable.
1. Digital Products and Software Licenses
- Digital products, license keys, source deliverables and SaaS access cannot be returned once delivered or activated.
- If a product is defective, contact us within 7 days of delivery. We will repair, replace access, or refund as per the Refund & Cancellation Policy.
2. Custom Software / IT Services
Professional services and custom development work are not "returnable" goods. Issues are handled via support, rework within the agreed warranty window (if any in the SOW), or refund rules in the Refund Policy.
3. Physical Items (if applicable)
If we supply any physical item (e.g., device, printed material, storage media) as part of an order:
- Request a return within 7 days of receipt if the item is damaged, defective or incorrect
- Items must be unused, in original packaging, with proof of purchase
- Approved returns are inspected; refunds follow the Refund Policy timeline
- Return shipping for defective / incorrect items sold by us will be borne by Neighshop Global; otherwise by the customer
4. How to Initiate a Return Request
Email support@neighshopglobal.com or call +91 85719 92890 / +91 83078 02643 with order / invoice details and photos if physical damage is claimed.
5. Contact