Refund & Cancellation Policy

Effective Date: 2026-09-16

Last Updated: 2026-09-16

1. Overview

We aim for fair, transparent refunds. Because our offerings are primarily digital products and professional services (not typical retail goods), eligibility depends on the type of purchase and work already delivered.

2. Cancellation — Software Products & Digital Licenses

• You may request cancellation before the license, download link, credentials or deployment access has been issued / activated.
• Once digital access, license keys or downloads have been delivered and activated, the purchase is generally non-refundable, except where the product is proven defective / non-functional and we cannot resolve it within a reasonable time.

3. Cancellation — Custom IT / Software Services

• Before project kickoff: If you cancel after paying an advance but before we have started work, we will refund the advance minus any documented payment gateway fees and administrative costs (if any), typically within 5–10 business days of approval.
• After kickoff: Fees for completed milestones, discovery, design, development hours already performed, and third-party costs incurred are non-refundable. Any unused advance balance may be refunded or adjusted as credit, at our discretion after review.
• Either party may cancel for material breach if not cured within 7 days of written notice.

4. Refund Eligibility

You may be eligible for a full or partial refund if:

• Duplicate / accidental payment for the same invoice
• Payment collected but product / service cannot be delivered by us for reasons solely attributable to Neighshop Global
• Delivered software product is materially defective and we fail to provide a fix, replacement or workable alternative within 15 business days of a valid written complaint
• Service milestone was charged incorrectly relative to the agreed SOW

5. Non-Refundable Situations

• Change of mind after digital product delivery / license activation
• Completed custom development milestones accepted (or deemed accepted) by the client
• Delays caused by client (missing content, approvals, credentials, scope changes)
• Third-party service fees (domains, hosting, SMS, maps APIs, app store fees) already purchased on client instruction
• Requests raised more than 7 days after digital delivery, or more than 7 days after the relevant service milestone invoice date, unless otherwise required by law

6. How to Request a Refund or Cancellation

1. Email support@neighshopglobal.com or call +91 85719 92890 / +91 83078 02643
2. Share: full name, company, invoice / transaction ID (PhonePe or bank reference), date of payment, and reason with evidence (screenshots, error logs)
3. Our team (Founder Aakarshan / Co-Founder Aryan Mangla or support staff) will acknowledge within 2 business days and decide within 5 business days

7. Refund Process and Timeline

• Approved refunds are processed to the original payment method (UPI / card / PhonePe / bank) within 5–10 business days after approval
• Banks / UPI / PhonePe may take additional time to reflect the credit
• Partial refunds may be issued where only part of the order is eligible

8. Chargebacks

Please contact us first to resolve issues. Unwarranted chargebacks may lead to suspension of services and recovery of costs.

9. Returns

Physical returns are generally not applicable to software delivered digitally. See our Return Policy for details. Shipping of any physical media / devices (if ever sold) is covered under our Shipping Policy.

10. Contact for Refunds